LISTENING IS A SKILL
IT Service Management
ITSM CONSULTING
Our consultants support your team in creating an ITSM system that delivers quality IT services to meet your business goals. Kaizen Digitech identifies the roles and responsibilities necessary for the performance of each of the 26 ITIL processes, according to the best practices established in the ITIL framework.
ITSM CONSULTING
Kaizen Digitech helps your organisation elevate its Customer Service Delivery using the ITIL best practices tools and processes.
ITIL MATURITY ASSESSMENT
This assessment focuses on the attributes, demographics, interfaces, inputs and outputs relating to the ITIL processes. It indicates where an organization’s processes and functions measure on the ITIL Maturity Model.
SERVICE DESK ASSESSMENT
Enable your organization to test the health of its Service Desk and identify issues that require improvement. Regular assessment of the Service Desk ensures that your company’s IT capabilities are aligned to the goals of the business.
